Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

Processing Time:
All orders are processed within 2 – 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates and Delivery Estimates:

Worldwide: 7–21 business days depending on destination.

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Methods
We work with reliable courier partners Small Package Air Line to ensure safe and timely delivery.

Also offer express FedEx, DHL, UPS, TNT and special air line fast delivery, postage shown when check out.

Customers may select their preferred method at checkout when available.

Order Tracking:
Once your order has been shipped, you will receive an email notification with a tracking number to monitor your shipment status.

Customs, Duties and Taxes:
Konxept is not responsible for any customs fees, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Delays and Exceptions:
Delivery times are estimates and may vary due to customs clearance, courier delays, or circumstances beyond our control (e.g., weather, public holidays).

Damaged or Lost Packages:
Konxept is not liable for packages lost or damaged in transit. If you receive a damaged order, please contact the courier directly to file a claim. However, you may also contact us at support@kylinart.com and we’ll do our best to assist.

Contact Us:
For any shipping-related inquiries, please reach out to us at: support@kylinart.com